Refund policy
Return Policy
All Broadway Promotion products are made to order — printed just for you when you order. Because each item is created on demand, we can't accept returns for change-of-mind purchases.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or you got the wrong item, we'll make it right. Email us within 30 days of delivery at broadwaypromotionundisputed@gmail.com with your order number and photos of the issue, and we'll send a replacement or refund.
Size exchanges
Wrong size? Contact us within 30 days of delivery and we'll work out a replacement with you.
Not eligible for returns
- Damage from wear, washing, or misuse
- Orders older than 30 days
How to start
Email broadwaypromotionundisputed@gmail.com with your order number and photos. We'll get back to you within 2 business days with next steps.
In Shopify: Settings → Policies → paste it under Return policy. Want me to write the shipping policy next?